App support

Contact LERETAGE

For account access, sourcing requests, boutique participation or privacy enquiries, write to hello@leretage.com. The pilot provides email support and a saved in-app report queue; it does not offer live operator chat. The operator reviews pilot requests manually; no immediate response is promised.

Password recovery

Use Sign in → Forgot password. A recovery code sent by email expires after 15 minutes. A successful reset invalidates existing sessions. Do not send your password or recovery code to support.

Report content or a conversation

Use the report flag on a piece or proposal, conversation options, or Profile → Help & Support. Include the reference number when contacting us. Reports are reviewed manually; an in-app submission is not a promise of an immediate response. Blocking prevents new messages while retaining existing history.

Delete an account

Open Profile → Manage account → Delete account. Confirm with your current password. Related active requests, listings, proposals, messages and preferences are removed. Use password recovery if you cannot sign in, or contact hello@leretage.com. Recovery copies expire separately under the stated retention policy.

Birth date and greetings

Your full birth date is optional and private. For a boutique, use the contact person’s date. You can remove the date or disable birthday permission in Manage account. No birthday messages are sent during the current pilot.

What the pilot supports

The invitation pilot is for adults 18+. It supports buyer sourcing requests, approved professional boutique listings, proposals and participant messages. It does not offer checkout, payments, authentication of goods, insured shipping, active AI analysis or push notifications. Reference photos are sourcing information, not automatic photo matching.